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D’Crown - Delighting Customer Relationship Online with Nurturing

D’Crown is a comprehensive service management solution that allows users and Help Desk to register and manage tickets. It is complete with Customer Relationship Management (CRM) and Knowledge Base that may be dynamically built-up. The solution benefits customers, Help Desk, service providers, supervisors, and management.

Through Ticket Management, users can submit tickets online. All tickets submitted are recorded onto the system for further processing, analysis, and record keeping.

Benefits:

  • Improve Customer Satisfaction - Ensure fast responses on customer complaints and requests.
  • Improve Efficiency - Customers, Help Desk, and Service Providers can submit and update tickets anywhere, at any time.
  • Improve Productivity – Notifications and automatic reminders to Help Desk and Service Providers to ensure action is taken timely. Knowledge sharing among Service Providers.
  • Lower cost - Admin, people, time, courier, paper, etc.